Our work for infrastructure clients including Transport for London and Abellio blends technology, ingenuity and intuition. It’s in these projects – creating ticketing areas in busy international stations, waiting and retail areas on platforms and concourses – that we get to combine our real expertise. Not only do we employ the best possible materials engineering, and technology to manufacture a solution, but we use deep knowledge and insight to shape and guide the user experience. That way, we blend function with form, and most importantly, feeling.

Case study

Abellio Ticketing Machines at Liverpool Street Station

Liverpool Street Station, London, is a very busy place, with over 30 million passengers crossing the concourse each year. A recently installed row of ticketing machines was underused, so the client – Abellio – tasked us with increasing visibility and presence for the machines, and guiding customers to them.

Case study

TFL’s Hub at London St Pancras International

TFL’s hub at London St Pancras International is often the starting point for visitors to the city – around 16 million enter the station each year. A space that has to combine face-to-face service, information provision and ticket sales, this hub might have to cater to the needs of several thousand each day. Our brief was not just about creating a versatile space but one that could cope with huge footfall.

Infrastructure project gallery

Our clients include

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What our clients say

  • "Hencha delivered a full package for us here – from the briefing meeting, through design, fabrication and seamless installation, we now have a solution that has delivered everything it promised, and addressed the need to increase ticket sales significantly."

    - Abellio

  • "We approached Hencha to help develop a bold look for our new Paul Hollywood brand, and their innovative approach has made what seemed like an aspiration into something we can achieve, cost-effectively and relatively simply. That ‘can-do’ attitude makes all the difference when we really need to explore what’s possible, where we need to stand out."

    - SSP

  • "As well as delivering something functional and well-formed, with the capacity to cope with massive numbers, they never seemed to lose sight of the need for a space that said everything we want to say, as TfL. It has to do a lot, as well as reflect our brand. And Hencha did that."

    - TFL